At Mayan Legacy, we are committed to offering only the Highest Quality products at fair prices this is why we offer a 12 months guarantee in all our products we guarantee our handcrafts against defects in workmanship and materials (not including damage due to misuse, weather or salt damage). If is a hammock please follow the instructions available on the purchase of each hammock.

General Policy for Returns:

Full refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 30-day period to qualify for a refund. If your return is in any way a result of an error by MAYAN LEGACY, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning after receiving the goods.

If the return is not a result of an error by MAYAN LEGACY, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as  Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Customer Service Center in their original condition. No refunds will be available after the 30-day period has expired.